Return Policy
We accept an exchange/return of received goods if postmarked within fourteen (14) days of arrival for a full refund so long as the aforementioned item is returned in substantially similar condition to its original state.
If it is ascertained that the reason for the requested return of an item is our own error (Item is defective and/or incorrect), the return shipping fees will be paid on our end in full. Otherwise, shipping returns will be paid in full by the customer.
Return Process
To return an item, we request you to print, complete thoroughly, and enclose the return form found below.
Please make sure that all information and the address entered within are correct, as we are unable to change it.
NOTE: If the return form is incomplete or not enclosed, we cannot process your request.
PLEASE DO NOT EMAIL US YOUR RETURN FORM: We request you print, fill out, and enclose the form within the returned item’s package.
Upon return, all goods will be thoroughly inspected.
Refunds
Upon inspection of a returned item, we will process your request of an exchange or refund. Refunds will be sent through your original method of payment. We request that you allow atleast two weeks for the process of the receipt of the item. Refunds may take up to two billing cycles to be fulfilled, based on whichever bank you opt to use.
Questions
If you have any questions or concerns regarding the process, feel free to reach out to us via E-mail at pauljacob@pauljwelds.com